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ASCIA anaphylaxis e-training for schools and children's education/care

This webpage includes links to:

An overview of ASCIA anaphylaxis etraining   Websites and courses   Adrenaline injector training devices   Course instructions |  ASCIA e-training FAQ

An overview of ASCIA anaphylaxis e-training 

ASCIA anaphylaxis e-training courses for schools and children's education/care (CEC) staff were first developed in 2010.  These world leading courses are available open access and used throughout Australia and New Zealand. The courses provide accessible, consistent and evidence based training on recognition, emergency treatment and prevention of anaphylaxis.

These courses were last updated in January 2023 to include a short evaluation survey. Results will help ASCIA to improve the courses, based on feedback.   

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ASCIA anaphylaxis e-training course for Australasian Children's Education and Care Services (CEC) is National Quality Framework (NQF) approved for educators working in CEC services, by the Australian Children’s Education and Care Quality Authority (ACECQA). ACECQA assessed and reapproved this course which meets the requirements for anaphylaxis management training. Submission for reassessment of the course by ACECQA is currently in progress.

Development and updating of ASCIA anaphylaxis e-training courses involves an extensive review process that has involved ASCIA members, patient support organisations and representatives from schools, CEC services, education and health departments throughout Australasia.  ASCIA retains copyright and control of all ASCIA e-training courses and content is regularly reviewed and updated when there are changes to products, best practice guidelines and published evidence in the medical literature.

ASCIA anaphylaxis e-training courses are part of an education project that has received funding from the Australian Government, Department of Health, since July 2022.

Websites and courses

ASCIA anaphylaxis e-training for Schools, Children's Education/Care (CEC) and community 2024
Refresher (short) course 2024

This short course has been developed to "refresh" training in between completing the full course, and is available at

Full courses (Australasian) 2024

These courses can be completed by staff working in schools or CEC Services (or people training to work in these sectors) and community in Australia and New Zealand. The courses are available at

Staff working in Victorian Schools and state schools in Queensland and Western Australia have state specific versions of the full ASCIA course - see below. 

ASCIA anaphylaxis e-training for Victorian Schools 2024

Staff working in Victorian Schools should complete ASCIA anaphylaxis e-training for Victorian Schools which is available at

ASCIA anaphylaxis e-training for Queensland schools 2024

Staff working in Queensland State Schools should complete ASCIA anaphylaxis e-training for Queensland State Schools.  Register here (Queensland Education departmental staff only) and search for Anaphylaxis in the course search box. This course, developed by ASCIA, is free for Queensland Education departmental staff.

Teachers and staff from other schools in Queensland can continue to access ASCIA anaphylaxis training here

ASCIA anaphylaxis e-training for Western Australian Schools 2024 

Staff working for the Department of Education Western Australia should complete ASCIA anaphylaxis e-training via the Professional Learning tab in Ikon.

Teachers and staff from other schools in Western Australia can continue to access ASCIA anaphylaxis training here.   

Adrenaline (epinephrine) injector training devices

ASCIA anaphylaxis e-training courses should always be completed in conjunction with practice using adrenaline (epinephrine) injector training devices (EpiPen® and Anapen®), which do not have a needle and do not contain adrenaline. To order trainer devices contact:

  • EpiPen (Viatris) - email This email address is being protected from spambots. You need JavaScript enabled to view it. or call
    Viatris AU -1800 931 625 or Viatris NZ - 0800 168 169
  • Anapen (Arrotex) - email This email address is being protected from spambots. You need JavaScript enabled to view it. or call 1800 761 964
  • Pharmacies
  • Patient support organisations:

The supervisor or other adult witness (18 years or older) who signs the certificate to confirm practice with the adrenaline injector trainer devices does not require any special qualifications (except in Victorian state schools - see below).  They can refer to instructions on ASCIA Action Plans or videos on the ASCIA website 

Staff in Victorian schools usually need be verified (face to face), by the School Anaphylaxis Supervisor within 30 days of completing the ASCIA e-training as being able to use the adrenaline injector trainer devices correctly to complete their certification. Click on and the Anaphylaxis Supervisor Checklist is located under the ‘Training requirements’ tab. For further information you can contact the Royal Children's Hospital Anaphylaxis Advisory Line by phoning 1300 725 911.

Note: Anapen has been available in Australia on the PBS since Wednesday 1st September 2021, and that was also the date when updated ASCIA Anaphylaxis e-Training courses were released that include Anapen instructions, as well as EpiPen.

The Victorian Department of Education and Training is updating the Anaphylaxis Policy, associated guidelines and resources to include the Anapen device by the start of Term 4, 2021. In addition, the Department will send all Victorian government schools Anapen trainer devices to use for training purposes with their staff.

Anaphylaxis supervisors at schools should complete updated training as soon as possible, and have access to an Anapen Trainer device, to demonstrate and supervise other staff when they practise using the device. 

In 2022 the Victorian Department of Education and Training engaged Hero HQ to provide the following anaphylaxis training:

  • Course in Verifying the Correct Use of Adrenaline Injector Devices 22579VIC (online and face-to-face)
  • Course in First Aid Management of Anaphylaxis 22578VIC (online and face-to-face)
  • Anapen Workshops (online)

For all school anaphylaxis training requirements, schools can contact Hero HQ via the website portal:

Course instructions

  • A username and password must be obtained from the e-training website registration process to participate in a course.

  • Course participants should read each module carefully then complete the quiz for each module (feedback will be provided after answering each question).

  • Modules may only be completed in order.

  • Upon successful completion of the course (by achieving the required score in the final assessment module quiz) each participant will be able to print out a form confirming successful completion of the course.

  • The course may be undertaken at the particpant's own pace but it is recommended the modules are completed within a two week period.

  • To obtain a Certificate of Completion for ASCIA anaphylaxis e-training a result of 100% is required for the Final assessment. If this result is not obtained on the first attempt, users can reattempt the course.

  • Certificate of Completion may be printed or saved as PDF file. Sign the certificate for your record.

  • The person who confirms your practice with trainer devices must also sign the certificate.

ASCIA etraining FAQ

Question: Is ASCIA anaphylaxis e-training accredited?

Answer: ASCIA anaphylaxis e-training courses for school and CEC staff have been provided by ASCIA, the peak professional body for allergy and clinical immunology in Australia and New Zealand, since they were first developed by ASCIA in 2010.  The course does not require accreditation due to it being developed by a peak body, and it is the recommended training for school staff in most regions, including VIC, NSW, QLD and WA.  

ASCIA anaphylaxis e-training is registered with the NSW Education Standards Authority (NESA). From 6th February 2021, NSW teachers who complete ASCIA anaphylaxis e-training are responsible for recording of any Elective Professional Development courses they complete into eTAMS

ASCIA anaphylaxis e-training for CEC has previously been approved by the Australian Children's Education and Care Quality Authority (ACECQA), for the purposes of the Education and Care Services National Law, and published in accordance with regulation 137(1)(e) of the Education and Care Services Regulations. An application for the 2021 courses is in the process of being made.

Question: How often should I undertake anaphylaxis training?

Answer: ASCIA cannot recommend how often training needs to be undertaken, as this differs between regions, however it would seem reasonable to repeat training at least every two years. You should check your region's guidelines/legislation to meet the training requirements.

Question: Who can sign my certificate? 

Answer: ASCIA anaphylaxis e-training courses should always be completed in conjunction with practice using an adrenaline autoinjector training device (with no needle and no adrenaline). For more information (including who can sign the certifcate) go to

Question: I am having trouble registering. Why haven't I received an email and can't log in?

Answer: The automatic email that is sent to a nominated email address to authenticate an account may be blocked by a Spam filter on your own computer, your network provider or your ISP. 

If your email address is a common email address such as; hotmail, yahoo or bigpond, the automatic email confirmations may be stopped by firewalls. If you have not received your confirmation email, please try your junk/spam inboxes, try using another email address that is not hotmail, yahoo or bigpond.

The automatic email also cannot be received if you enter your email address incorrectly when creating your account, so correctly entering your email address when registering is essential.

For more help see the e-training site concerned for help to create an account. 

Question: Why is my password is not working?

Answer: Both usernames and passwords are case sensitive. The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s).

Example password: kp?Gd6ma*7 

Question: Can I log in using someone else's password or email address?

Answer: No. An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address.

Email addresses may be established at no cost by anyone if they have access to the internet (e.g. or ).

Question: Can our School or CEC centre use the one email login for all staff?

Answer: No. An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address

Question: Why wasn't my progress saved after I completed the course but it dropped out or froze (which may be due to my internet connection)?

Answer: If you have not completed the course and leave it open on your computer in an inactivate state for more than 60 minutes, the database will automatically log you out. With an automatic log out your position in the course or your final result may not be captured.

When undertaking ASCIA anaphylaxis e-training (or any other web based training), access to a reliable computer and good internet connection are key factors to successful completion of e-training. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by ASCIA. To allow for these variables ASCIA anaphylaxis e-training has been developed so that new attempts may be undertaken as many times as an individual wishes to do so.

Question: I completed the final test but I am having trouble finding the certificate. Can you help or is it gone forever?

Answer: When the database has captured your result following course completion, a certificate will be available to print. Access to the certificate is gained from the bottom of your course page. The certificate is only valid if it shows your result as the required score in the final assessment module quiz.

Question: What are the minimum computer and internet requirements to run ASCIA anaphylaxis e-training?

Answer: ASCIA anaphylaxis e-training should function correctly with:

  • Computers using a modern browser (eg Edge, FireFox, Google Chrome, Safari etc). It is strongly advised to keep your browser up to date. 
  • Cookies enabled (Most Internet browsers are preset to accept cookies). Cookies allow your results and activity to be captured.
  • Stable internet connection, broadband recommended. (For users going through a Local Network, check with your local Network administrator for any firewall issues.) 

Question: What are the factors that may influence the speed of my connection to the Internet?

Answer: Three points to consider are as follows:

  • Network peering affects uploading and downloading
    As your data travels through the Internet, different network hosts hand it off to the next host in a process called peering. Occasionally, networks will experience a delay when sending a piece of data to the next destination. When latency occurs, it can cause peering issues. As a result, people using certain ISPs may have trouble accessing data other from sites.

  • The upload speed offered by your ISP
    Many ISPs gloss over their uploading speeds because most common high-speed technology has uneven or asymmetrical uploading/downloading (sometimes called upstream/downstream) speeds. Cable internet, for example, is one of the most widely used internet connection types. Downloading is usually very fast at around 10 megabits per second (Mbps). Uploading speed, however, is typically limited to around 1 Mbps. Your specific speed will vary depending on your network, but you can expect about a 10:1 download/upload ratio.

  • With wireless networking, speeds vary based on the number and types of devices connected.  A lot of devices advertise high networking speed, but those figures refer to devices talking to each other, not necessarily how fast it can send and receive data through the Internet. Some devices, such as 4G phones, connect at only 9.5Mbps which will slow down the entire network to 9.5Mbps. Additionally, your bandwidth may become constrained If multiple users in your office/school are also uploading large files at the same time.

Question: My school is planning a PD day and everyone will do the course at the same time. What issues may arise?

Answer: There are several important points with regard to large school group access of the course:

  1. Registration uses a system email. A user has to get their email correct in the first place for the system generated email to have a chance of reaching them. 
  2. How the system email is perceived by your ISP, LAN Spam protection and computer Spam protection may also influence receipt. Legitimate system emails sometimes may be incorrectly treated as Spam (as more than 90% of the world's emails are Spam). 
  3. The ASCIA anaphylaxis e-training website is capable of handling multiple users into the thousands in a day. However if multiple access occurs from a particular network position, local congestion may be a factor. If you have all staff trying to access over your school LAN at the same time this may be an issue. You should seek advice from your LAN administrator.
  4. Experience from school staff trying to access for PD days shows the following: 
    - register before the day so that if an account is not established there is some time to have it confirmed manually.
    - allowing or encouraging staff to complete the course throughout the day or over the week, rather than at the one time may reduce staff frustration if there are any issues.
    - allowing or encouraging staff to complete the course at alternate times of their choosing before the day. 

If your question is not answered above, please fill out the form at 

Content updated March 2024