Check the email address you enter
If you haven't received a response to your help form it will be because you have either, incorrectly entered your email address or entered an email address that is not valid.
Account confirmation emails
An account confirmation email is sent immediately and should be with you the next time your ISP delivers your emails to your account. If you have not received your confirmation email check your Spam/Junk folder. Your confirmation email may have been quarantined by your IT people so check with them as well.
Gmail users check More > Spam file.
Certificates are available as a download only when you have successfully completed your course and the Feedback for the course. You must log in to access your course and to download.
Use the Forgotten your username or password? link on the e-training site concerned. Your email address only should be used.
Certificates are available for PDF download from you course page once you have achieved 100% for Final Assessment and you have completed Feedback.
ASCIA does not email certificates.